Syncrude is participating in efforts to reduce odours in the region.

Local stakeholders can report the presence of any odours to the 24-hour Alberta Energy and Environmental Response hotline at 1-800-222-6514. Government authorities then notify local industrial operators of the complaint and require them to assess their operations for possible sources of odours and take remediating action.

In the event of an operational upset or scheduled maintenance that could cause odours or affect air quality, we will notify impacted communities. In 2016, there were 26 odour complaints in the region attributed to Syncrude’s operation.

Local residents can also access real-time air quality data through the website of the Wood Buffalo Environmental Organization (WBEA).

For more information on odours and our actions to reduce their occurrence, visit our Sustainability Report.