Contact Us

Main Switchboard


Toll Free: (800) 667-9494

Information and General Inquiries


General Inquiries (Please note we cannot accept emails with links and attachments from unknown senders. If necessary, please cut/copy and paste the text of the original attachment into the body of your email. We apologize for any inconvenience.)

Community Line


If you have a concern or would like information about a specific initiative:

  1. Call 780-790-6461 to leave a voicemail. All concerns will be addressed within three business days.
  2. E-mail info@syncrude.com
  3. Written and mailed public complaints / concerns can be directed to:

Syncrude Canada Ltd.
Government and Public Affairs
Community Line
PO Bag 4009, MD X203
Fort McMurray, Alberta T9H 3L1


NOTE: Any messages related to human resources, recruitment, employment, procurement or accounts payable will not be returned. Please refer to the list on this page for the relevant contact information.

Human Resources Inquiries


For human resources inquiries, please contact us at askhr@syncrude.com. Please note we will not respond to any questions or comments sent to this email related to current job postings and applications.

Recruitment and Employment Information


Please refer to the guidelines located on the View Current Opportunities section of our Careers page.

Ethics and Business Conduct


Syncrude has a third-party system for the reporting of concerns about corporate conduct. Employees, contractors and members of the public may file their concerns anonymously and confidentially through EthicsPoint, at www.ethicspoint.com or 1-888-493-1866.

Business, Contracts and Accounts Payable


Procurement Reception
Phone: 825-409-7248

Payment Inquiry
Email: SyncrudeInquiry@exxonmobil.com
Web: https://www.trackinvoice.com/

Invoice Canada Post Address
Syncrude Canada Ltd.
PO BOX 1600
Stn M
Calgary, Alberta
T2P 1M5

Invoice Courier Address
Attention: Syncrude Accounts Payable
505 Quarry Park Blvd S.E.,
Calgary, Alberta
T2C 5N1

Media and Investor Relations


Will Gibson
Media Relations Advisor
gibson.will@syncrude.com 

Community Investment Program


Community Investment Specialist
Phone: 825-409-7283

Edmonton Research Centre


Phone: 825-409-7099

Postal Address


Mildred Lake Plant Site
PO Bag 4009,Fort McMurray
Alberta Canada T9H 3L1

Registered Office
Law Department
7th Floor, East Tower
150 – 6 Avenue S.W.
Calgary, Alberta
T2P 3E3

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