Syncrude was identified as the source of three odour incidents in 2012.
Local stakeholders can report the presence of any odours to the 24-hour Alberta Environment hotline at 1-800-222-6514. Government authorities then notify local industrial operators of the complaint and require them to assess their operations for possible sources of odours and take remediating action.
In the event of an operational upset or scheduled maintenance, which could cause odours or affect air quality, we update the public through the Wood Buffalo Air Information Line. The line also provides the Alberta Environment hotline and Health Link Alberta telephone numbers for those residents who have environmental or health related concerns. The information line was developed by the Wood Buffalo Environmental Association and supported by its members. It is accessed by calling 1-866-685-3699.